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Frequently Asked Questions


Will my health insurance cover Dietitian services?

Many health insurance plans cover nutrition visits.  We currently accept the following health plans:

  • Medicare (will only cover diabetes or kidney disease, referral needed)

  • Anthem Blue Cross

  • Blue Shield of CA

  • United Healthcare

  • Aetna

  • Valley Care IPA & Valley Care Select IPA (referral needed) 

  • Seaview IPA (referral needed)

  • Ventura County Health Care Plan (referral needed) 

  • Regal Medical Group & Lakeside Community Healthcare (referral needed) 

For all other insurance providers, we are considered an out-of-network provider.  Many insurance plans provide out-of-network benefits.  Please call your insurance plan prior to your visit to verify your benefits for nutrition counseling.

How do I verify insurance benefits for nutrition counseling?

Call the number on the back of your insurance card and ask them the following questions;

  • Does my plan cover nutrition counseling? CPT codes 97802, 97803

  • Is nutrition counseling covered under my preventative benefits? ICD-10 Z71.3

  • Do I have a limit on the number of visits allowed per year?

  • Are telehealth visits covered? (due to the COVID19 pandemic, currently telehealth is covered for all insurance plans) 

What forms of payment does 360 Nutrition Consulting take?

We accept cash, check, credit/debit cards, Health Saving Account (HSA), and Flexible Spending Account (FSA) cards.

Do you have a cancelation policy?

Yes, because many patients wait several weeks for an appointment we must strictly adhere to a 48-hour cancellation/late change policy. This policy states that you must call, text, or email at least 48 hours ahead if you need to make any changes to your appointment. Failing to respect this policy will incur a $75 fee. We appreciate your understanding. 

What is I am unable to make my scheduled appointment?

We offer telehealth (virtual visits) so you can meet with your dietitian from the comfort of your home or on your break from work! 

What do our visit typically look like?

During the majority of our initial consultation, we will take the time to review your health history, eating habits, lifestyle and nutrition concerns -  a 360 degree look at your life.  Together, we will set goals and come up with a plan that is unique to you and your lifestyle. 
Depending on your needs and our time, we may provide nutrition education, develop a meal plan, provide supplement or lab recommendations, and lastly schedule follow-ups!

- Initial Consultation - 85 minutes (55 min for Aetna and Valley Care IPA)   

- Follow-Up Visits - 55 minutes 

What information should I bring to my initial appointment?

  • Bring your photo identification and insurance card (if using insurance).

  • Complete your online forms provided through the patient portal (an e-mail will be sent to you with instructions on how to log in after your first appointment is scheduled.)

  • If possible, bring or upload your most recent lab results and a list of current medications and supplements.

What is the difference between a Registered Dietitian and a Nutritionist ?

A Registered Dietitian (RD) or a Registered Dietitian Nutritionist (RDN) is a health professional who is an expert on diet and how it effects ones health. In order for an individual to have the title of RD/RDN they have completed at minimum of; 

  • a bachelors degree in nutrition and dietetics

  • 1200 hours of supervised experience at an accredited healthcare facility, community agency and foodservice corporation

  • have passed a national exam administer by the Commission of Dietetic Registration 

  • regular completion of continuing education credits to maintain their board certification 

The title "nutritionist" is not regulated in the state of California and therefore can be applied to anyone who provides general nutrition advise. Even those who have not had any formal education can legally call themselves a nutritionist. It is possible a nutritionist may have advanced degrees but is advised to inquire on their education prior obtaining services. 

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