Frequently Asked Questions

Will my health insurance cover Dietitian services?

Many health insurance plans cover nutrition visits.  We currently accept the following health plans:

• Medicare (will only cover diabetes or kidney disease, referral needed)

• Anthem Blue Cross

• Blue Shield of CA

• United Healthcare

• Aetna

• Valley Care IPA & Valley Care Select IPA (referral needed) 

• Seaview IPA (referral needed)

• Ventura County Health Care Plan (referral needed) 

• Regal Medical Group & Lakeside Community Healthcare (referral needed) 

For all other insurance providers, we are considered an out-of-network provider.  Many insurance plans provide out-of-network benefits.  Please call your insurance plan prior to your visit to verify your benefits for nutrition counseling.

How do I verify insurance benefits for nutrition counseling?

Call the number on the back of your insurance card and ask them the following questions;

• Does my plan cover nutrition counseling? CPT codes 97802, 97803

• Is nutrition counseling covered under my preventative benefits? ICD-10 Z71.3

• Do I have a limit on the number of visits allowed per year?

• Are telehealth visits covered? (due to the COVID19 pandemic, currently telehealth is covered for all insurance plans) 

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What forms of payment does 360 Nutrition Consulting take?

We accept cash, check, credit/debit cards, Health Saving Account (HSA), and Flexible Spending Account (FSA) cards.

Do you have a cancelation policy?

Yes, because many patients wait several weeks for an appointment we must strictly adhere to a 48-hour cancellation/late change policy. This policy states that you must call, text, or email at least 48 hours ahead if you need to make any changes to your appointment. Failing to respect this policy will incur a $75 fee. We appreciate your understanding. 

What do our visit typically look like?

Initial Appointment (55 or 85 minutes): Together with your registered dietitian (RD), we will review your health history, current nutrition and lifestyle habits, preferences and health goals–a 360 degree look at your life. This information will help your RD create a personalized plan tailored to support your health and wellness goals.

Follow-Up Appointments (55 minutes): These sessions will entail individualized nutrition education and collaborative goal setting with your RD. Your RD will guide you in establishing realistic, actionable steps that can be built upon over time to help you meet your goals. Research shows that gradual, sustainable changes lead to long-term success and at 360 Nutrition Consulting, we are committed to helping you achieve lasting results!

Commitment for Success: Clients typically work with their RD for a minimum of 3-6 months (depending on individual needs). Follow-ups are scheduled every 1-4 weeks initially, then gradually spaced out (e.g., every 3-6 months) as you progress and feel confident in maintaining your path. Periodic check-ins are encouraged to ensure ongoing success.

What information should I bring to my initial appointment?

• Bring your photo identification and insurance card (if using insurance).

• Complete your online forms provided through the patient portal (an e-mail will be sent to you with instructions on how to log in after your first appointment is scheduled.)

• If possible, bring or upload your most recent lab results and a list of current medications and supplements.